TF and TSS Participation Terms
Most of you would already be operating in line with some of the best practices listed below, we have simply listed them out again 😀
Children are at the heart of what we do - please interact with them with utmost sensitivity, respect, friendliness and love
TF or TSSs can ask for non-personally identifiable information such as “do you trust your mother to share this information with her” or “do you have a safe place to go to outside your home” as may be necessary to come up with a safety plan for a child
TF are not allowed to ask children to reveal personally identifiable information such as name, address, phone number, school, etc.
TF or TSSs are not allowed to ask for sensitive information such as religion, virginity, sexual orientation, etc.
TF or TSSs are not allowed to ask any suggestive, demanding, demeaning, or derogatory questions or statements to the child such as “what were you wearing” or anything else that may even remotely suggest that it was their fault / promoted by them / encouraged or enabled by them / or could have been prevented by their actions or inactions.
TF or TSSs cannot use fear or favour or shame or bullying or rude words or ultimatums while interacting with the child and giving suggestions.
TF or TSSs must be neutral and not opinionated / judgemental on the personal choices, interactions, boundaries of the child including in some cases, their sexual orientation.
TF or TSSs have to be alright with the fact that some children may indulge in underage sex, alcohol, or drugs. It is important to guide them on “consent” and “protection” while it comes to engaging with these behaviours. Gentle reminder that children already know this may not be the best option but are pursuing this regardless. They need your friendly guidance to help minimise the fallout damage from these and this cannot be achieved through shame or pressure.
TF or TSSs must be available to respond or interact within an hour to start a conversation and within a few minutes for an ongoing conversation with children. It may be the first time many of these children are reaching out for help, so it's important to stop them from overthinking due to long hours in response cycles.
In case a child is misrepresented (such as it is actually an adult man misusing the system) or misbehaving (inappropriate comments towards you), you can choose to report them. Please use this feature with utmost discretion. This will send your conversation with the said child to the admin for further review.
TSS only: If a child chooses to escalate the conversation, you can choose to share your details with them and connect with them outside the purview of this app and infrastructure to provide more targeted help and resources. Please continue to adhere to these guidelines to secure best interests and outcomes for all children.
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